NASIMS: How To Resolve Failed Payments, Paid But Not Credited
New guidelines have been provided by the National Social Investment Management System to Batch C Stream 1 Npower recipients who have payment concerns such as Paid but not Credited or FAILED PAYMENT status.
Many Batch C Stream 1 Npower beneficiaries have had a number of payment issues, particularly with their just completed March stipend payment, as well as January and February stipend payments that “FAILED” to process for some Npower beneficiaries.
The Batch C Stream 1 Npower beneficiaries have expressed their dissatisfaction with this situation and have asked the Npower Management to fix all outstanding issues and credit their bank accounts.
In response to the frantic calls of Npower beneficiaries, NASIMS has directed Npower Batch C Stream 1 beneficiaries who have a “PAID but not Credited Issue” to visit their banks for confirmation of their accounts being credited without receiving alerts, and if the money truly did not drop into their Bank Accounts, they should obtain a statement of their Bank Accounts and file a detailed complaint to the new email address firstname.lastname@example.org.
The Npower Management warned that the orders must be followed to the letter in order to resolve any outstanding concerns as quickly as possible.
The Humanitarian Affairs Ministry announced today via its official Twitter handle that Batch C Stream 1 Npower beneficiaries who are experiencing “FAILED PAYMENT” issues should be patient as payments for months that failed to process would be re-instated for each of the impacted Npower beneficiaries.
Remember that NASIMS previously said that “Those Whose Issues Have Been Resolved Are Being Paid Out Gradually,” and that “You will be paid as soon as the issue that resulted in the delay/fail in payment of your stipend is resolved”.